PFS Group Staff Stories: Craig Norton, Service Engineer

The second in our series of staff interviews whereby we are looking into individuals journeys throughout their time with PFS Group, this entry looks at Craig Norton, one of our service engineers and how he has progressed within the business from starting a trainee service engineer a few years ago.

What were your impressions of the business when you first started and what was your role?

I started working for PFS Group in October 2017 as a trainee service engineer, I was very impressed with the quality of the training received and also the amount of training options available to me, attending courses and completing online courses. Looking back since I first started, the dedication and time given to me by the company to learn and progress as an engineer has been amazing.

What do you enjoy most about your current role? 

I enjoy visiting different sites on a day to day basis, as in my previous job I was confined to the same office for a number of years. I enjoy learning about the different aspects to fire safety and learning how different systems operate.

What have been your main achievements/things you are proud of since joining the company?

My main achievement is becoming a competent fire alarm servicing engineer, who can now assist other engineers when requiring assistance on site.

Why do you like working for PFS Group? 

I like working for PFS Group because they have invested a lot of time in providing me with training courses and on the job training to become a competent fire alarm servicing engineer. PFS Group have shown me nothing but respect since working for them and will always take on board any issues you may come across and will do their up most to prevent the issues from occurring again in the future. They ensure they improve how they operate as a business going forward.

What advice would you give to any new incoming trainees? 

My advice to incoming trainees would be to buy your training engineer a cup of tea/coffee! Take plenty of notes, as you will come across a number of different fire alarm panels to learn. Show plenty of enthusiasm, as this will go a long way! Don’t be afraid to ask questions, no question is a silly question.

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